United Telephone
WebsiteCompass Your Guide to Understanding and Using the Internet Dr. Webbie  
What to Know Before You Call Your ISP's Help Desk

Know your user name.

Know your password.

Know your email address.

Know what brand and model of computer you have ... IBM compatible, Macintosh, etc.

Know what operating system your computer uses ... Windows 98, Mac OS 8, etc.

Know what browser you are using ... Microsoft's Internet Explorer 5.0, Netscape's Navigator 4.5, etc.

Know what email software program you are using ... Microsoft's Outlook Express, Netscape's Communicator, Eudora, etc.


Know what brand and model of modem you use. (The problem you are having may be due to outdated software controlling your modem.)

Write down any error messages that may be appearing when you are online.

Review the Glossary of Terms of Website Compass. Knowledge of computer and Internet terminology will be helpful to you as the Help Desk answers your questions.

If possible, be at your computer with it on and running when you call your ISP's Help Desk.

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