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Know your user name.
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Know your password.
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Know your email address.
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Know what brand and model of computer you
have ... IBM compatible, Macintosh, etc.
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Know
what operating system your computer uses ... Windows 98, Mac OS 8,
etc.
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Know what browser you are using ... Microsoft's
Internet Explorer 5.0, Netscape's Navigator 4.5, etc.
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Know what email software program you are
using ... Microsoft's Outlook Express, Netscape's Communicator,
Eudora, etc.
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Know what brand and model of modem you use.
(The problem you are having may be due to outdated software controlling
your modem.)
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Write down any error messages that may be
appearing when you are online.
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Review the Glossary
of Terms of Website Compass. Knowledge of computer and Internet
terminology will be helpful to you as the Help Desk answers your
questions.
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If
possible, be at your computer with it on and running when you call
your ISP's Help Desk.
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